7 Successful Example of Bespoke Software

Software Development | 0 comments | by Shaz Ide

Let’s begin with a factual statement: Bespoke software makes your business stand above the crowd. How? Through customised tools, original ideas and of course, tailor-made strategies.As such we are going to highlight a number of examples of bespoke software. As enthusiastic business owners, we all want to be unique. We want our product to be like no other on the market, and most of us would do anything to have exclusivity in a preferred domain; whether it’s retail, real estate, customer service, advanced technology, mobile apps, etc. As opposite to off-the-shelf (which is mass-produced for everyone), bespoke software is made for you. Now that we’ve convinced you that bespoke is better than off-the-shelf let’s have a closer look at 7 best examples of bespoke software solutions.

   Example of bespoke software - Content management System

1.    Content Management System (CMS) 

 A content management system, aka a CMS, is a great example of bespoke software. It caters to the needs of the average consumer, and it allows developers to add features and make improvements along the way. Let’s assume I’m 30-year old woman looking to buy shoes online. How do I want a website to look like? First, I want to see a menu that’s easy to navigate through; second, I want to see great pictures and a simple buying procedure (otherwise I will abandon my shopping cart and go somewhere else); third, I want to be able to talk to someone in case I have any questions. Last but not least, I want a responsive website design that allows me to visualise and make a purchase from a smartphone or iPad.

In addition to everything I’ve just mentioned, I also need to see updated content; which by the way, matters the most for online businesses eager to thrive, boost sales and conversion rates. There’s no need to be a guru developer to understand the importance of constant updates. A custom CMS might just be what your website needs to stand out. It facilitates social media integration, website maintenance, online security, and more. Why should I depend on an online vendor when I can be in full control? WordPress, for example, is an excellent type of CMS software. The platform is easy to use and customise, thus allowing businesses to add widgets, make adjustments along the way, improve SEO and perform numerous other tasks that can help boost ranking.

Example of bespoke software - Customer Relationship Management (CRM)

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2.    Customer Relationship Management  (CRM)

Up next, we have a customer relationship management system or CRM. This example of bespoke software keeps track of customers, vendors, prospects and referrals. The tools available are numerous, and startups are at liberty to choose only the ones that best complement their business needs. Why should I go for a customised CRM software for my online business? To begin with, fostering and maintaining strong connections with customers is paramount for any business, not to mention that thriving online is impossible without positive relationships. Several of the most important benefits of CRM are monitoring marketing campaigns, settling appointments, managing contacts, identifying trends, spotting patterns, and handling customer service. A CRM platform uses a dashboard, as well as various reporting and analytics tools that help business owners keep track of everything that happens to their website.

SalesForce is an excellent example of a customer relationship management software. The platform advises business owners to focus more on innovation rather than on infrastructure and embrace customization. Being more agile and choosing tailor-made software is crucial to online success. SalesForce offers a multi-layer approach to building apps, thus getting full control over everything that happens inside your company. Every startup’s IT, finance and HR department needs to stay connected and collaborate to drive productivity, which means you need a tailor-made approach to stay updated with the most recent trends as well as make periodic changes to overcome your competitors.

Business Process Automation System

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3.    Business Process Automation System

Most business owners have specific tasks and projects in mind for their new startups. What do I do if I get a call from a new (or existing) customer calling to ask for additional services or information? Processing a request the old-fashioned way involves using paper forms, online calendars, sticky notes, all kinds of software tools, etc. This way of doing business is inefficient, not to mention painstaking. Manual tasks require time to be completed, and we all know that customers don’t have the patience to wait around for an answer. They don’t want to stay on the phone for several minutes and wait for you to come up with a plausible answer to their queries.

Why should businesses automate their business processes and consider a business process automation system? First, because communication is streamlined; second, because an automated workflow enables the creation of an owner responsible for each step. Rejections, input, initiations and approvals are all linked to someone performing an action. Transparency when doing business enforces accountability. And third, because you can bypass high costs connected to inefficiencies and errors; late payments, payments for goods, slow sales approvals can get delayed and slow down productivity. With an automated business process, company owners many sure this never happens again.

Process Street is an excellent example of bespoke software process automation system for business. It manages team workflow, and it uses a straightforward and efficient PMS (process management software) to deal with recurring processes and standard operating procedures. Collaborating with your teams, tracking workflows, scheduling processes, controlling permissions, using forms and integrating other apps is made easier with Process Street. We, at IT Enterprise, use Basecamp to keep our projects in check, manage boards, make automatic check-ins, and set up a centralised schedule, thus ensuring that our customers are updated with our progress. The software is easy to use, flexible and visual, and it is excellent at helping us keep things organised.

Automated Invoicing

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4.    Automated Invoicing

If I choose to move my business online, use cloud-based solutions to share information with my employees and customers, and track productivity, how do I manage paperwork without burying my head in documents? I certainly don’t want to see people walking into my office asking to sign them every little piece of paper. A very simple solution is to choose automated invoicing software. Since people need to fill out forms and HR departments must store them properly (so they can use later on to track productivity and make evaluations) using regulatory processes, it goes without saying that I need a custom software to help me do all that fast and efficiently.

Fortunately, with automated invoicing software I can pay, get paid, process payments, and get notifications without making a mess. Tipalti, for example, is an excellent type of bespoke invoice-to-pay software solution. The cloud-based platform automates payment operations, has an end-to-end cloud-based AP system for streamlining payable accounts, and even a payee status communication section. Invoices are collected and approved electronically, W8/W9 tax forms are received and validated, and there’s also payment method feature available that I can use to make global payments.

Company-Facing Customer-Facing Web Portals

5.    Company-Facing / Customer-Facing Web Portals

Another great type of bespoke software is a web portal, which is actually an informational website that permits customers and employees to get informed and stay updated with recent trends. Company-facing portals target staff members only; employees log in to know more about company requirements, demands, projects, training courses, and more. A customer-facing portal targets clients & buyers, and it is meant to keep people in the loop regarding discounts, promotions, new entries, press releases, etc. Rather than manage everything via email, and spend a lot of time leaving separate messages, web portals are a lot more efficient because of their streamlined nature.

eXo Platform is an excellent type of web portal for business. The social-collaboration open-source software targets businesses of all shapes and sizes. It helps startups connect with customers, developers and employees via a content-driven, social and collaborative dashboard. The platform has rich collaboration tools like calendars, wikis, forums, and documents, which are integrated into the workspaces, social networks and streams. eXo Platform is great at building a dynamic online community for partners and customers. Engaging with members through social networking has never been easier; the software also has built-in content management capabilities to help companies promote services and products.

Ecommerce software solutions6.    Ecommerce software solutions

Some businesses also sell products to boost revenue in addition to offering services. Owning an online store and having it integrated into your company’s existing website can be done properly with e-commerce software solutions. Shopify.com for example, helps companies develop computer software for their retail point-of-sale systems and online stores. Selling goods online, customising your storefront, tracking payments and organising products has never been easier. With Shopify you can sell everything; the platform is scalable, flexible, user-friendly and customisable. Main features are logically structured, although you are free to change the layout, integrate apps and add new templates whenever you want. In case you want to add something that doesn’t exist, you can easily create it with “Liquid”, a template that lets you build functions and have them integrated into your e-commerce website.

Bugtracking software7.    Bugtracking software

Last but not least, we have bespoke bugtracking software solutions. Companies serious about moving their business online and using the cloud to boost productivity should pay close attention to bug & issue tracking. Spotting errors before they can affect your company’s bottom line is key. The online environment can be extremely dangerous for businesses of all sizes and shapes, and I certainly don’t want to see my toy store website go down on Christmas Eve. What do I do to make sure everything stays up to date? Bugtracking software helps keep tabs on project schedules, unforeseen issues and additional glitches that might occur into my system. Incorporating a program that can help me stay safe online, speed up the development process, as well as manage errors and issues beforehand is fundamental.

This is where Jira comes in. This bugtracking software package targets agile testers and web developers. It features an interactive, versatile database for easy project managing, tool planning and reporting. Jira’s primary attributes help reduce delays and prevent downtime; the tools available allow company teams to schedule, review, and track bugs and errors, as well as send reports to monitor progress.

Why should I use bespoke software for my business, and why is bespoke better than off-the-shelf solutions? First, because bespoke is tailor-made for your business needs; second, because you can make modifications (add & remove features) whenever you want, and third, because bespoke software is intuitive and user-friendly. We’ve presented 7 of the best types of bespoke software solutions for business. Check them out and maybe consider introducing them into your business model. For more bespoke software examples, check IT Enterprise’s portfolio. If you have a successful story to share, leave us a comment; and if you want us to handle your software solutions using agile, tailor-made strategies, don’t hesitate to give us a call.

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